![]() ![]() I 100% agree with your point about contacting support, as this can often get an issue resolved quickly. It also makes threads harder to follow as the solutions can differ on a case by case basis. It makes searching for solutions more difficult in my opinion. If I were a MAC user running HighSierra, visitng the forums for the first time and was serching for a specific solution, how could I do that with multiple users, each with a different software environment posting in the same thread. This does not affect a users ability to install printer software. Only allowing Apple created apps or 3rd party Apps who's developers have passed certification. This reference has to do with permissions in iTunes. His description, "options I have are “App store” and “App store and identified developers". Photodocfl = Running OS Sierra, his error "Universalinstaller quit unexpectedly" ![]() OP = Runs installer starts but nothing happens under El Capitan OS Each introduces different variables.The software/hardware environments are not identical. Different OS, Different hardware environments. Stephen, I do not neccessarily agree for the exact reasons I posted above. ![]() As a safety precaution, once you've installed all the software and program updates from our website, I recommend returning the Gatekeeper to its more restrictive settings. The Gatekeeper settings are an important component in your computer's security. With that setting enabled, please download the software from our site, once more.Under the under the header "Allow applications downloaded from:", choose "Anywhere".In the Apple menu, choose System Preferences then choose Security & Privacy, then choose the "General" tab.The Gatekeeper options are found in Apple menu. Next, you'll need to set your computer's Gatekeeper to allow the installation of software from third-party sites, such as Canon's. To resolve this, please delete all software associated with "SOFTWARESOFTWARESOFTWARE Mac OS X", then empty your trashcan and restart your computer. From your description, it sounds like the Gatekeeper, included on your Mac, is preventing the installation of software. ![]()
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